FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the same product that you see in the picture. We take great care to ensure that our product images accurately represent the items we sell. However, please note that there may be slight variations in color due to different display settings on electronic devices. If you have any concerns or questions about a specific product, feel free to contact our customer service team for further assistance.
Where can I view my sales receipt?
You can view your sales receipt in your personal account on our website. Simply log in and navigate to the "Order History" or "Purchase History" section to find and download your receipt. Additionally, a copy of your sales receipt will be sent to the email address you provided during checkout. If you have any issues locating your receipt, please contact our customer support team for assistance.
How can I return an item?
To return an item, please follow these steps:1. Contact Us: Email us at info@unlabel.lt to initiate the return process. Please include your order number and reason for the return in the email.2. Prepare the Item: Ensure that the item is unused, unwashed, and intact, with original price tags and protective tags still attached. The item must be in its original packaging, in the same condition as when you received it, along with a copy of the invoice.3. Return Shipping: Pack the item securely and send it to the following return address:Return Address:
Paupio street 46-002,
Vilnius, Lithuania, LT-113414. Return Terms:
- The cost of returning the goods is paid for by the buyer.
- These return terms are only valid for items purchased from our Unlabel online store.
- You may return the item within 14 days of the delivery date if the size or color does not meet your requirements, or if the quality is inappropriate.
- If the items are not fully complete, not intact, disorderly, or not properly packaged, we retain the right not to accept them, exchange them, or refund the money paid.5. Company Information:Company Code: 303009655
VAT Number: LT100007585910
Danas Gaižauskas, CEOIf you have any questions or need further assistance, please do not hesitate to contact us at info@unlabel.lt.
Will you restock items indicated as “out of stock?”
We do not restock items from old collections. Once an item is marked as "out of stock," it is unlikely to be available again. We frequently update our inventory with new collections, so be sure to check our store regularly for the latest arrivals. If you have any specific inquiries about future availability, feel free to contact our customer service team.
Where can I ship my order?
You can ship your order to almost any country worldwide. Delivery is available to all countries except Russia and Belarus. If you have any specific questions about shipping to your location, please contact our customer service team for further assistance.